Client Experience

Set up simple, personalized and secure customer journeys thanks to mobile wallets.
Retarget visitors who have taken a specific action or promote contactless experiences by encouraging your customers and prospects to dematerialize your marketing materials in Apple Wallet and Google Pay.

Une expérience client sur mobile essentielle - Captain Wallet

The mobile has become a flagship device

Be present on the screen most viewed of your customers :

  • outside of confinement : 56 percent mobile usage rate and 2 hours of average time spent per day on this device
  • during confinement : 62 percent of French people use their phone even more and 45 percent spend more than 3 hours on it
Facilité d’accès aux informations client

Facilité d’accès aux informations client

Simplify the task for your customers by encouraging them to digitize your marketing materials (coupons, invitations, e-reservations, loyalty cards, third-party payment cards, etc.) in Apple Wallet and Google Pay.

This digitization will allow your customers to access all their information in just one click (point balance, customer status, order status, etc.) and all your news (new collection, promotion, etc.).

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Personnalisation de l’expérience client

Personalization of the customer experience

Send personalized push notifications with your customers’ information or based on the actions they have taken: cart abandonment, inactivity, interest in a product, etc.

Also celebrate with them the events that are close to their hearts: birthdays, births, weddings, etc.

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Le sans contact au cœur du parcours client

Contactless at the heart of the customer journey

Protect your customers and employees at the point of sale by digitizing your marketing materials in mobile wallets.

Upon simple presentation of this wallet card, and without any contact with the cashier, the customer is quickly identified and can benefit from his reductions, accumulate points or collect his parcels.

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Une expérience drive-to-store irréprochable

An impeccable drive-to-store experience

Facilitate the online/offline transition. Make your store locator available on your wallet cards or send geolocated notifications as soon as a customer approaches a reference store.

Also dematerialize your pick-up (Click & Collect) or e-booking coupons in order to inform your customers in real time and by push notifications of their order status.

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